Effective date: September 27, 2026
This Cancellation & Refund Policy applies to non-membership services purchased from Anacapa Commerce LLC, doing business as The AMZ Specialist.
AMZ Specialist Access membership billing, renewal, cancellation, and refund terms are governed by the separate AMZ Specialist Access Membership Terms.
Nothing in this policy limits a cancellation, refund, or other right that cannot lawfully be waived.
1. How to Request a Cancellation, Reschedule, or Refund
Send requests to laura@theamzspecialist.com.
Include:
- Your name.
- The email address used for the purchase.
- The service purchased.
- The purchase or booking date.
- The scheduled session time, if applicable.
- A brief description of your request.
A request is treated as received when it arrives at that email address.
2. Amazon Ads Performance Audit: $995 One-Time
You may cancel the Audit for a full refund before substantive review work begins.
Substantive review begins when The AMZ Specialist starts examining or analyzing your Amazon account data, reports, campaigns, listings, submitted materials, or other information for the purpose of preparing findings or recommendations.
Administrative steps such as processing payment, scheduling the engagement, requesting access, or confirming receipt of materials do not by themselves count as substantive review.
Once substantive review begins, the $995 fee is nonrefundable because professional review time and delivery capacity have been committed.
If The AMZ Specialist cannot complete the Audit, you will receive an appropriate refund for the portion of the service that was not delivered. If no substantive work was delivered, you will receive a full refund.
Delays in providing required information or access may delay the Audit.
3. 60-Minute Strategy Sessions
This section applies to:
- The $299 non-member Strategy Session.
- The $249 Strategy Session available to active AMZ Specialist Access members.
You may cancel or reschedule a Strategy Session without charge when your request is received at least 24 hours before the scheduled start time.
For a timely cancellation, you may choose:
- A full refund; or
- A rescheduled appointment.
A cancellation or rescheduling request received less than 24 hours before the scheduled start time is nonrefundable.
A missed session or failure to attend is also nonrefundable.
The AMZ Specialist may make exceptions for late cancellations, rescheduling requests, or missed sessions when circumstances reasonably warrant it.
If The AMZ Specialist cancels the session, you may choose a rescheduled appointment or a full refund.
If technical problems attributable to The AMZ Specialist materially prevent the session from taking place, the affected session will be rescheduled or refunded.
If you arrive late, the session will ordinarily end at its originally scheduled time.
4. AMZ Specialist Access
AMZ Specialist Access membership fees, renewals, cancellations, refunds, and membership termination are governed by the separate AMZ Specialist Access Membership Terms.
Cancelling an Access membership does not automatically cancel a separately booked Strategy Session. Cancelling a Strategy Session does not cancel an Access membership.
5. 45-Day Amazon Ads Efficiency Reset
The 45-Day Amazon Ads Efficiency Reset starts at $2,000 and is provided under an accepted proposal or statement of work.
The proposal controls the final fee, payment schedule, scope, cancellation rights, and refund treatment.
If the proposal does not address cancellation or refunds:
- You may cancel by written notice.
- You remain responsible for work completed before cancellation and authorized noncancelable commitments.
- Any genuinely unearned prepaid amount will be refunded.
- If The AMZ Specialist ends the engagement without a client breach and cannot provide the remaining prepaid work, the unearned prepaid amount will be refunded.
6. Ongoing Amazon Ads Management
Ongoing Amazon Ads Management starts at $2,000 per month and is provided under an accepted proposal or statement of work.
The proposal controls the billing schedule, service period, cancellation notice, termination date, and refund treatment.
If the proposal does not address cancellation or refunds:
- Either party may terminate by written notice.
- The client remains responsible for work completed before termination and authorized noncancelable commitments.
- Any genuinely unearned prepaid amount will be refunded.
- If The AMZ Specialist ends the engagement without a client breach and cannot provide the remaining prepaid work, the unearned prepaid amount will be refunded.
This policy does not create a separate online automatic-renewal or checkout arrangement for Ongoing Amazon Ads Management.
7. Duplicate or Incorrect Charges
A verified duplicate charge or charge made in error will be refunded in full.
If you believe a charge is incorrect, contact us promptly. Include the purchaser’s name, purchase email, transaction date, service purchased, and a description of the issue.
Do not send a full payment-card number, password, or other sensitive authentication information.
8. Refund Processing
Approved refunds will be returned to the original payment method.
The AMZ Specialist will initiate an approved refund within five business days.
After a refund is initiated, the time required for it to appear in your account depends on Stripe, the applicable card network, and your bank or card issuer. That posting time is outside The AMZ Specialist’s control.
If a refund cannot be completed to the original payment method, we will work with you and the payment provider to determine an appropriate alternative.
9. Payment Disputes
Please contact us first if you believe a charge is incorrect so that we can review the issue promptly.
This request does not waive or limit any lawful right to dispute a payment with your card issuer or payment provider.
10. Changes to This Policy
The version of this policy in effect when a service is purchased governs that purchase unless an accepted proposal provides otherwise.
Changes will apply prospectively and will not reduce refund or cancellation rights that have already arisen.
11. Contact
Anacapa Commerce LLC
The AMZ Specialist
4860 Telephone Rd Ste 103 #5105
Ventura, CA 93003
Email: laura@theamzspecialist.com